If you decide that you no longer need your account in the Client Zone, you have the option to deactivate or delete it. This process ensures that your personal information is handled according to our billing policies and maintains the integrity of our system. Here’s how to deactivate or delete your account safely and efficiently.
1. Log into Your Client Zone Account
Begin by accessing your account in the Client Zone.
- Visit the Client Zone Login Page: Navigate to the designated login page for the Client Zone.
- Enter Your Credentials: Input your username and password to log in to your account.
2. Access Account Settings
Once logged in, locate the account settings section where you can manage your account status.
- Find the Account or Profile Menu: Look for an “Account,” “Settings,” or “Profile” option in the navigation menu or dashboard.
- Select Account Management: Within the account settings, find the option for managing your account status.
3. Choose to Deactivate or Delete Your Account
In the account management section, you will see options for deactivating or deleting your account.
- Select Deactivate Account: If you wish to temporarily suspend your account, choose the option to deactivate. This action allows you to reactivate your account later if needed.
- Select Delete Account: If you want to permanently remove your account and all associated data, choose the delete option. Please note that this action is irreversible.
4. Understand the Implications
Before proceeding with account deactivation or deletion, it’s essential to understand the implications of your choice.
- Deactivation: Temporarily suspending your account means you will not be able to access services or receive notifications, but your data will be retained for potential future use.
- Deletion: Permanently removing your account means that all associated data, including payment information and transaction history, will be permanently lost and cannot be recovered.
5. Confirm Your Choice
You may be prompted to confirm your decision to deactivate or delete your account.
- Read the Confirmation Message: Ensure you understand the consequences of your action as stated in the confirmation message.
- Click Confirm or Proceed: Follow the prompts to confirm your choice. If you are deleting your account, you may be asked to provide feedback on your experience.
6. Contact Support if Necessary
If you have any questions or concerns about deactivating or deleting your account, or if you encounter any issues, you can reach out for assistance.
- Need Help with Account Deactivation or Deletion?
For support related to your account status, contact Coast IT at support@coastit.co.za or call 0875500204. We are here to assist you with any inquiries you may have.
7. Review Billing Policies
Please note that per our billing policies, cancellations after the 30th of the month mean you will be billed the following month. Additionally, non-payments could lead to defaults and collections, so ensure that any outstanding balances are settled before proceeding with account deactivation or deletion.
