Enabling Two-Factor Authentication (2FA)

Two-Factor Authentication (2FA) adds an extra layer of security to your Client Zone account, significantly reducing the risk of unauthorized access. By requiring a second form of verification in addition to your password, 2FA helps protect your sensitive information. Here’s how to enable 2FA for your account.

1. Log into Your Client Zone Account

Start by accessing your account in the Client Zone.

  • Visit the Client Zone Login Page: Navigate to the designated login page for the Client Zone.
  • Enter Your Credentials: Input your username and password to log in to your account.

2. Access Security Settings

Once logged in, locate the security settings section where you can manage two-factor authentication.

  • Find the Account or Profile Menu: Look for an “Account,” “Profile,” or “Settings” option in the navigation menu or dashboard.
  • Select Security Settings: Within the account settings, find the option for managing security settings or enabling two-factor authentication.

3. Enable Two-Factor Authentication

In the security settings section, you will find the option to enable 2FA.

  • Toggle the 2FA Setting: Look for an option labeled “Enable Two-Factor Authentication” or similar. Switch this setting to “On” or “Enabled.”
  • Choose Your Authentication Method: Depending on the available options, you may be able to choose between various methods of verification, such as:
    • Authenticator App (Recommended): Use an app like Google Authenticator or Authy to generate time-based one-time passwords (TOTP).
    • SMS Verification: Receive a verification code via text message (note: this method is less secure than using an authenticator app).

4. Set Up Your Authentication Method

Follow the prompts to set up your chosen method of two-factor authentication.

  • For Authenticator Apps: Scan the QR code displayed on the screen with your app. This links your account to the app, allowing it to generate authentication codes.
  • For SMS Verification: Enter your mobile number where you wish to receive SMS codes. You may need to verify this number before proceeding.

5. Confirm Setup and Save Changes

Once you have set up your authentication method, you’ll need to confirm the changes.

  • Enter a Verification Code: You may be prompted to enter a code generated by your authenticator app or sent via SMS to verify that 2FA is set up correctly.
  • Save Your Changes: Ensure you click the “Save” or “Update” button to apply the changes.

6. Test Your Two-Factor Authentication

To ensure 2FA is functioning correctly, log out of your account and then log back in.

  • Log Out of Your Account: Exit your Client Zone account to ensure the changes take effect.
  • Log Back In: Enter your username and password, and then provide the verification code from your authenticator app or SMS to complete the login process.

7. Keep Your Backup Codes Safe

During the 2FA setup process, you may receive backup codes. These codes are essential for account recovery if you lose access to your authentication method.

  • Store Backup Codes Securely: Write down your backup codes and keep them in a secure place, such as a password manager or a locked drawer.
  • Do Not Share Your Codes: Never share your backup codes or authentication details with anyone to maintain account security.

8. Update Your 2FA Method as Needed

If you change your phone or lose access to your authenticator app, you’ll need to update your 2FA method.

  • Access Security Settings Again: Log back into your account and return to the security settings to update your 2FA method.
  • Re-link Your Authenticator App: If necessary, you can re-scan the QR code or enter a new mobile number for SMS verification.

Coast IT’s Support for Two-Factor Authentication

If you encounter any issues while enabling or managing Two-Factor Authentication, Coast IT is here to help.

Need Help with Two-Factor Authentication?
For assistance with enabling 2FA or any related inquiries, reach out to Coast IT at support@coastit.co.za or call 0875500204. We’re committed to helping you enhance your account security.