At Coast IT, we strive to provide clear and accurate billing to prevent misunderstandings. We encourage clients to review their invoices carefully and reach out promptly if they have any concerns. While we aim to resolve any issues amicably, please note that once services are rendered, refunds may not be available. Here’s our process for handling billing inquiries and disputes:
1. Review Your Invoice in Detail
Before initiating a dispute, please review your invoice thoroughly in the Client Zone. Compare the charges with your agreed-upon services, ensuring that all items are clearly understood. Often, questions about charges can be resolved by referring to your account’s billing history and service agreements.
2. Contact Our Billing Support Team
If you believe there is an error in your invoice, reach out to our billing support team as soon as possible. You can contact us by:
- Email: billing@coastit.co.za
- Phone: 0875500204
When contacting us, please provide specific details about the charge in question, including the invoice number, amount, and reason for your concern. This helps us investigate the matter efficiently.
3. Review of Dispute by Coast IT
Our billing team will review your inquiry to determine if there was an error in the billing process. We may request additional information or documentation to clarify the issue. During this review, we may also refer to our service agreement and records of any communications regarding your account.
4. Resolution Process
If an error is found, we will correct it on your account and provide you with an updated invoice. In cases where the charge is determined to be accurate based on our records and service agreement, we will notify you and explain the basis for the charge in detail.
5. Final Decision and Payment Obligation
Once Coast IT has reviewed and responded to the dispute, the decision is considered final. If the charge is upheld, full payment remains due. Continued non-payment of upheld charges may result in account suspension until the balance is settled.
Important Note
Our services are provided based on agreed-upon terms and conditions, and all clients are responsible for understanding the scope and costs associated with each service. Refunds for rendered services are not provided, as Coast IT commits significant time and resources to meet client needs. By maintaining transparent billing practices, we aim to prevent disputes and provide clarity for our valued clients.
Need Further Assistance?
If you have additional questions about a charge, our billing support team is here to help clarify any details. Please reach out through the contact methods provided above for any further assistance.
