At Coast IT, we are committed to delivering high-quality services tailored to meet our clients’ needs. While we aim to accommodate reasonable requests, we have a strict policy regarding refunds and cancellations. Please read this policy carefully to understand our terms and avoid any misunderstandings.
1. Refund Policy
Due to the nature of our services, refunds are generally not provided once work has commenced or services have been rendered. Coast IT invests considerable time and resources to ensure your projects and services are completed to the highest standards. Therefore, once payment is made and work has begun, it is considered final.
- Non-Refundable Payments: Payments made for services, including deposits, are non-refundable. This policy applies to all services, including but not limited to website design, hosting, software development, and AI automation.
- Deposits: A deposit is required upfront for certain services and is non-refundable once work begins. This deposit confirms your commitment and allows us to allocate resources to your project.
2. Cancellation Policy
If you need to cancel a service, please notify us as early as possible to avoid further charges. Cancellations requested after the 30th of the month will result in billing for the following month, as our services and resources are scheduled in advance.
- Notice of Cancellation: Cancellations must be communicated in writing via email to billing@coastit.co.za. Phone requests are not accepted for cancellations.
- 30-Day Cutoff for Monthly Billing: Cancellations received after the 30th of the month will incur charges for the following billing period. This policy is necessary to ensure fair planning and scheduling of our resources.
3. Non-Payment and Default Policy
Clients are responsible for ensuring timely payment of invoices to maintain their accounts in good standing. Non-payment of due invoices may result in service suspension, default status, and further action if necessary.
- Service Suspension: Accounts with unpaid invoices beyond the due date are subject to suspension, and access to services may be restricted until payment is received.
- Collections and Default: Failure to settle outstanding invoices may lead to the account being marked as in default, and the outstanding balance may be referred to collections. Additional fees may apply for accounts sent to collections, and credit ratings may be affected.
4. Special Circumstances
While we uphold a strict policy, we understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact our billing team at billing@coastit.co.za to discuss your case. Note that exceptions are made at the sole discretion of Coast IT and are not guaranteed.
5. No Obligation to Refund After Work Commencement
Once Coast IT has started working on your project or service, all payments are considered final, and no refunds will be issued. This policy is in place to protect the time, effort, and resources we invest in delivering quality services to our clients.
Maintaining a Smooth Service Experience
We strive to provide transparent and fair billing practices to all clients. Understanding and adhering to our refund and cancellation policy helps us deliver consistent, high-quality services and ensures an efficient experience for every client.
Questions?
For further clarification on our refund and cancellation policy, please contact our billing support team at billing@coastit.co.za. We are here to answer any questions you may have and to help ensure you fully understand our terms.
