When you receive an invoice from Coast IT, it provides a clear breakdown of charges, payment details, and important information related to your services. Here’s how to understand the main sections of your invoice:
1. Invoice Summary
At the top of your invoice, you’ll find essential details, including the invoice number, date of issue, and due date. These details help you track your invoices and ensure timely payment. The due date indicates when payment is required to avoid any service interruptions.
2. Customer Information
Below the summary, you’ll see your customer information, including your name, company (if applicable), and contact details. Ensure this information is accurate, as it’s used to identify and manage your account within our system.
3. Itemized List of Services
Each invoice includes an itemized list of services or products you’ve ordered, along with their descriptions, quantities, and prices. This section provides a breakdown of charges, making it easy to see exactly what you’re paying for. Services such as hosting, domain registration, website design, or additional features will be listed separately.
4. Subtotal, Taxes, and Discounts
After the itemized list, you’ll see the subtotal, which is the total cost before any additional charges or discounts. If applicable, taxes will be displayed below the subtotal. Any discounts or promotional offers applied to your account will also appear in this section, reducing the overall amount due.
5. Deposit Requirement
If you’ve ordered a service that requires a deposit (such as website design), the deposit amount—typically 60% of the total quoted cost—will be listed separately. This deposit must be paid upfront before work can commence.
6. Total Amount Due
At the bottom of the invoice, you’ll see the total amount due after all charges, taxes, and discounts have been applied. This is the final amount you need to pay by the due date to activate or continue your services.
7. Payment Instructions
The invoice will include instructions on how to make a payment. Depending on your chosen payment method, you may see options for PayFast, PayPal, direct credit card payment, or manual bank transfer. Follow the instructions provided to complete your payment and ensure your services are activated or renewed promptly.
8. Additional Notes and Contact Information
At the end of your invoice, you may find additional notes or reminders, such as payment terms, late fees, or instructions for reaching out to our support team if you have questions about your bill.
Keeping Track of Your Invoices
You can access and download all your invoices in the Client Zone, allowing you to manage billing records and review previous transactions at any time. If you have any questions about charges on your invoice or need further assistance, please contact our billing support team.
