Contacting Support

Contacting Support

At Coast IT, we’re committed to providing you with reliable and responsive support whenever you need it. Whether you have a technical issue, a question about our services, or need guidance, our support team is here to help. Here’s how you can reach us.

1. Phone Support

For immediate assistance, you can contact our support team by phone.

  • Phone Number: 087 550 0204
  • Availability: Monday to Friday, 8:00 AM – 6:00 PM (subject to change based on service agreements)

Calling our support line allows you to speak directly with a Coast IT representative who can help resolve your issue or direct you to the appropriate resources.

2. Email Support

If you prefer email, you can reach us at:

When emailing us, please include a brief description of your issue, along with any relevant details such as your account ID or service type. Our team will respond as soon as possible, typically within one business day.

3. Submitting a Support Ticket in the Client Zone

For non-urgent issues or detailed requests, you can log a support ticket directly in the Client Zone. This method allows you to track the status of your request and communicate with our support team as they work on resolving your issue.

How to Submit a Ticket:

  1. Log into the Client Zone using your email and password.
  2. Navigate to the Support section and select Open Ticket.
  3. Choose the category that best fits your issue (e.g., Billing, Technical Support).
  4. Fill out the form with a detailed description of your problem, including any relevant screenshots or attachments.
  5. Click Submit to create your ticket.

Once submitted, you’ll be able to view the progress of your ticket, respond to any follow-up questions, and receive notifications when there are updates.

When to Use Each Support Method

  • Phone Support: Ideal for urgent issues or when you need immediate assistance.
  • Email Support: Best for general inquiries, account-related questions, or issues that don’t require immediate attention.
  • Client Zone Ticket: Great for tracking complex issues, detailed troubleshooting, or when you want a documented response that you can refer back to.

What to Include When Contacting Support

To help us address your issue as efficiently as possible, please have the following information ready:

  • Your Name and Contact Information
  • Account ID or Service Type (if applicable)
  • Detailed Description of the Issue
  • Screenshots or Error Messages (if applicable)

Providing this information upfront allows us to begin working on your request right away.

Our Commitment to You

At Coast IT, we value your business and strive to deliver exceptional support every time. We aim to resolve your issues quickly and efficiently, ensuring minimal disruption to your operations.

Need Assistance? Contact Us Today!

For any support needs, feel free to reach out by phone, email, or by logging a ticket in the Client Zone. Our team is here to help you make the most of your Coast IT services.