Welcome to Coast IT! Below are answers to some frequently asked questions designed to help you get started with our services, which now include Hosting Services & Domain Registration, Website Design & Development, Content Writing & SEO, Software Development, AI Automation, Digital Marketing & Google Ads Management, and VoIP & PBX Solutions.
Hosting Services & Domain Registration
- What hosting options do you offer?
We provide secure, high-performance hosting solutions suitable for businesses of all sizes, along with professional domain registration services. Both are managed easily through the Client Zone. - How do I set up hosting with Coast IT?
Once you select a hosting plan, we’ll guide you through the setup process. You’ll receive your Client Zone login details to manage your hosting settings, monitor performance, and request support if needed. - Can I upgrade my hosting plan if required?
Yes. If your business grows or your website needs additional resources, we can discuss upgrade options to ensure your hosting remains robust and scalable. - Is technical support included with hosting?
Yes, technical support for any hosting-related issues is included. Contact our support team via the Client Zone, email, or phone, and we’ll assist you promptly.
Website Design & Development
- What is your website design process?
Our process begins with an initial consultation and a design brief to capture your goals and preferences. We then create a design concept for your review, refine it based on your feedback, and move forward with development. Options for integrated hosting and domain registration are also available. - Is a deposit required for website design projects?
Yes, we require a 60% deposit upfront before work commences, with the remaining balance due upon project completion. - How long does the website design process take?
Timelines vary by project scope, but small business websites typically take around 4-6 weeks. We’ll provide a detailed timeline after reviewing your design brief.
Content Writing & SEO
- Do I need to provide my own content?
You can provide your own content, or you can opt for our professional content writing services to ensure your brand voice is effectively captured and optimized for search engines. - How does your content writing and SEO process work?
We begin by understanding your target audience and key messages, then craft SEO-optimized content designed to boost your organic search rankings. You’ll have the opportunity to review and request revisions. - Can you update or rewrite existing content?
Absolutely. We can enhance your current content to better align with your branding and SEO objectives.
Software Development
- What software development services do you offer?
We specialize in custom software development for web, mobile, and desktop applications using a variety of programming languages such as Python, PHP, Java, C++, and more, ensuring solutions tailored to your unique business needs. - How do I initiate a software development project?
Start by scheduling a consultation with our team to discuss your requirements. We’ll provide a project proposal with timelines, budget, and deliverables, then proceed once you give your approval. - Is a deposit required for software development?
Yes, a 60% deposit is required upfront, with the remaining balance due upon project completion.
AI Automation
- What is AI automation and how can it benefit my business?
AI automation leverages artificial intelligence to streamline repetitive tasks and optimize workflows, improving efficiency and productivity. This can cover areas like data analysis, customer support, and workflow optimization. - Which tasks can be automated using AI?
Common tasks include predictive modeling, customer service automation, data processing, and more. We’ll help you identify key areas where automation can deliver the most value. - How do I start an AI automation project?
Schedule a consultation with our team to discuss your specific automation needs. We’ll develop a tailored solution and guide you through every step—from planning to implementation.
Digital Marketing & Google Ads Management
- What digital marketing services do you offer?
We provide a comprehensive suite of digital marketing services, including strategy development, content marketing, SEO, social media management, and targeted Google Ads campaigns designed to boost your online visibility and drive measurable growth. - How do I begin a digital marketing campaign with Coast IT?
Select the digital marketing package that aligns with your goals through our Client Zone. Our team will work with you to develop a custom strategy, set KPIs, and track your campaign’s performance. - Is ongoing management and reporting included?
Yes, our service includes continuous campaign optimization, regular performance reports, and dedicated support to ensure your campaigns achieve maximum ROI.
VoIP & PBX Solutions
- What are VoIP and PBX solutions?
Our VoIP & PBX services offer cloud-hosted telephony solutions that are scalable, cost-effective, and designed to enhance business communication by streamlining your telephony infrastructure. - How do I implement VoIP & PBX services?
After selecting the appropriate package, our team will guide you through system configuration and integration with your current communication channels, ensuring a seamless transition. - Is support available for VoIP & PBX issues?
Yes, technical support for all VoIP & PBX services is included. You can reach out via the Client Zone, email, or phone for prompt assistance.
Need More Help?
If you have further questions about any of our services, please contact us at 087 550 0204, support@coastit.co.za, or log a support ticket in the Client Zone. Our team is dedicated to ensuring you make the most of your Coast IT experience.
