Securing Remote Access with RustDesk

At Coast IT, we use RustDesk, a secure, open-source remote desktop tool, to provide efficient and safe remote support for our clients. RustDesk ensures that all remote access sessions are encrypted and secure, protecting your data and privacy. Here’s how we secure remote access and what you can do to help keep your sessions safe.

1. Understanding RustDesk’s Security Features

RustDesk includes several built-in security features designed to protect remote access sessions from unauthorized access:

  • End-to-End Encryption: RustDesk uses end-to-end encryption to secure all data transmitted during a remote session. This means only you and the support technician can see and interact with your device.
  • Access Control: You have control over who can access your device and what they can do during a session, ensuring that your device’s integrity is maintained.
  • Session Logging: All sessions are logged, allowing for easy tracking and monitoring of any remote support interactions.

2. Setting Up a Secure Remote Access Session

For each remote support session with Coast IT, you will need to grant permission for access. Here’s how to prepare for a secure session:

  • Download RustDesk from a Trusted Source: Only download RustDesk from its official website or a trusted app store. Avoid using third-party sites to prevent potential security risks.
  • Verify the Support Request: Ensure that the request for remote access comes directly from Coast IT. If you are unsure, contact us at 0875500204 or support@coastit.co.za to confirm the request.

3. Granting Access Carefully

During a support session, only allow the necessary access permissions to the support technician. RustDesk gives you options to control the level of access, including:

  • View-Only Mode: If the technician only needs to observe, enable “View-Only” mode to restrict control.
  • Full Access Mode: Only grant full control when required. This permission allows the technician to interact with your device directly.

Tip: Always monitor the session in real-time to ensure actions taken by the support technician align with your expectations.

4. Monitoring the Session

While the remote support session is active, keep an eye on the technician’s actions. If you see anything unusual or that you didn’t authorize, you can immediately end the session by closing the RustDesk application.

Ending the Session Safely:

  • Once the session is complete, close RustDesk to terminate the connection. Ensure that the technician has fully exited the session.

5. Post-Session Security Practices

After each session, take the following steps to maintain the security of your device:

  • Change Access Permissions: If you granted special permissions for the session, reset them to default to ensure no unauthorized access can occur in the future.
  • Review Activity Logs: RustDesk provides logs of each session, which you can review to verify the actions taken during support.

6. Avoiding Phishing and Social Engineering Risks

Be cautious about unexpected requests for remote access. Coast IT will never ask for remote access unless you have requested support or scheduled a session. If you receive an unsolicited request, decline it and contact Coast IT directly to verify its authenticity.

Ensuring Security with Coast IT Remote Support

Your security and privacy are our top priorities. By using RustDesk with secure access controls, we ensure that all remote support sessions are conducted safely. Our team follows strict security protocols during every remote session to protect your data.

Need Help with RustDesk? If you need assistance with setting up or using RustDesk for remote support, or have questions about remote access security, feel free to contact us at support@coastit.co.za or call 0875500204. We’re here to help you have a safe and secure remote support experience.