These Cancellation and Refund Policies (“Policies”) govern the conditions under which Clients (the “Client”) may cancel services and request refunds from Coast IT (“Service Provider”). By engaging Coast IT for services, you agree to be bound by these Policies.
1. Service Cancellation
Clients may cancel their services with Coast IT at any time by providing written notice to the Service Provider. The following conditions apply to cancellations:
- Cancellation Notice: A minimum notice period of 30 days is required for service cancellations. Clients must submit their cancellation request in writing via email or through the Client Zone.
- Effective Date: Cancellations will take effect at the end of the notice period, and the Client will remain responsible for payment for services rendered during that time.
2. Refund Policy
Coast IT maintains a strict no-refund policy on all services once payment has been processed and work has commenced. This policy is as follows:
- No Refunds: All fees paid for services are non-refundable. Once the Client has approved the commencement of work, they waive the right to any refund for the services provided.
- Deposits: Any deposits made for projects or services are non-refundable and will be applied toward the total project cost.
- Termination of Services: If services are terminated for any reason, the Client will be responsible for payment for all work completed up to the date of termination.
3. Late Cancellations and Non-Payment
- Late Cancellations: If the Client cancels services after the 30th of the month, they will be billed for the following month. This policy ensures that Coast IT is compensated for the reserved services.
- Non-Payment Consequences: Failure to pay invoices or outstanding balances may result in the suspension of services and may lead to default and collections. Coast IT reserves the right to pursue collection of overdue accounts through third-party collection agencies.
4. Special Circumstances
In certain circumstances, Coast IT may, at its discretion, consider exceptions to the no-refund policy. Such circumstances may include:
- Service Provider Error: If the Client can demonstrate that the Service Provider has failed to deliver the agreed-upon services due to an error on Coast IT’s part, a review for a partial refund may be considered.
- Unforeseen Events: If the Client experiences an unforeseen event (such as a natural disaster) that impacts their ability to use the services, they may submit a request for consideration. Documentation may be required to support such requests.
5. Requesting a Cancellation or Refund
To initiate a cancellation or refund request, Clients must follow these procedures:
- Cancellation Request: Send a written request to Coast IT’s support email (support@coastit.co.za) with the subject line “Cancellation Request.” Include relevant account details and the desired cancellation date.
- Refund Request: If eligible under the special circumstances outlined above, submit a written request to the same support email with the subject line “Refund Request.” Provide detailed information regarding the request and any supporting documentation.
6. Governing Law
These Policies shall be governed by and construed in accordance with the laws of the applicable jurisdiction in South Africa.
7. Amendments
Coast IT reserves the right to amend these Cancellation and Refund Policies at any time. Clients will be notified of any significant changes.
