These Cloud Hosted PBX Services Terms (“Terms”) govern the relationship between you (the “Client”) and Coast IT (“Service Provider”) regarding the provision of cloud hosted PBX services. By engaging Coast IT for these services, you agree to be bound by these Terms.
- Services Provided
Coast IT will deliver comprehensive cloud hosted PBX solutions, which include, but are not limited to:- Hosted PBX system configuration and management
- Advanced call routing, auto-attendant, and call queuing functionalities
- Voicemail to email integration and unified messaging
- Conference calling and virtual receptionist services
- Scalable system architecture with custom feature configuration
- Real-time analytics and reporting dashboards
- Proactive system monitoring and routine performance updates
- Service Scope
The detailed scope of services will be specified in the project proposal or statement of work, mutually agreed upon by both parties prior to commencement. Any alterations to the service scope after acceptance may result in additional fees and revised timelines. - Payment Terms
- Setup and Configuration Fee: A one-time fee may be applied to cover system setup, configuration, and initial integration.
- Recurring Charges: Monthly service fees will be invoiced according to the agreed service package, reflecting the cloud hosted PBX solution’s capacity and features.
- Deposit: An upfront deposit, as specified in the proposal, is required to initiate service deployment.
- Invoicing: Invoices will be issued based on milestone achievements or billing cycles, with payment due within 7 days of the invoice date.
- Additional Services: Any supplementary services or custom enhancements will be invoiced separately, as outlined in corresponding agreements.
- Client Responsibilities
The Client is expected to:- Ensure robust network infrastructure and reliable internet connectivity to support the hosted PBX operations
- Provide accurate and timely information regarding existing telecommunication systems and integration requirements
- Coordinate with Coast IT during scheduled configuration, testing, and training sessions
- Comply with relevant telecommunications regulations
Failure to meet these responsibilities may result in delays or diminished service performance.
- Implementation and Testing
- Configuration: Coast IT will deploy and configure the hosted PBX system in line with the agreed specifications.
- Quality Assurance: Rigorous testing will be conducted to verify system performance, call quality, and feature functionality before the system goes live.
- Client Approval: Formal written approval from the Client is required to transition the system from testing to production.
- Network and Equipment Considerations
- Client Equipment: The Client is responsible for ensuring that all necessary hardware (e.g., IP phones, networking equipment) is compatible and maintained, unless otherwise agreed.
- Connectivity: The success of the hosted PBX service is contingent upon consistent and reliable internet connectivity. Coast IT is not liable for disruptions arising from the Client’s network infrastructure.
- Service Levels and Support
- Uptime Commitment: While Coast IT strives for maximum service uptime, absolute continuity cannot be guaranteed. Service Level Agreements (SLAs) outlining support response times and resolution metrics are available as an addendum.
- Technical Support: Comprehensive support will be provided during standard business hours, with additional support options available under separate terms.
- Continuous Innovation: Our solutions evolve with technological advancements, ensuring regular updates and proactive system enhancements to meet dynamic business needs.
- Warranties and Disclaimers
- Professional Service Delivery: Coast IT warrants that services will be performed with a high standard of professionalism and technical expertise.
- No Absolute Guarantee: Due to variables inherent in network environments, error-free or uninterrupted service cannot be guaranteed.
- Remedies: In instances of performance shortfalls, corrective measures or service credits may be provided in accordance with the applicable SLA.
- Data Ownership and Privacy
- Client Data: All data generated through the use of the hosted PBX system—including call logs and recordings—remains the property of the Client upon full payment.
- Confidentiality: Coast IT commits to managing all Client data with strict confidentiality and in compliance with applicable data protection regulations.
- Usage Insights: Aggregated, anonymized data may be used by Coast IT for system performance analysis and service enhancement.
- Termination
- Mutual Termination: Either party may terminate this agreement with written notice if the other party fails to meet its obligations under these Terms.
- Obligations Upon Termination: The Client is responsible for payment for all services rendered up to the termination date, and Coast IT will assist with data migration and transition as outlined in the proposal (subject to additional fees if applicable).
- Limitation of Liability
In no event shall Coast IT be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the hosted PBX services. The maximum aggregate liability is limited to the total amount paid by the Client under this agreement. - Governing Law
These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction in South Africa. Both parties consent to the exclusive jurisdiction of the relevant courts in this region. - Amendments
Coast IT reserves the right to modify these Terms at any time. Clients will be promptly notified of significant changes and provided with the opportunity to review and discuss any amendments prior to their implementation.
