Slow or failing computers
Sluggish machines, crashes and software that will not behave.
IT support
Practical IT support that keeps your team productive
Remote and on-site support, device management, cloud administration and managed IT plans for dependable day-to-day operations.
What it is
Technical help, administration and maintenance, so you are not left waiting until something breaks.
How it works
Remote or on-site support, with devices, cloud services, servers and networks looked after to agreed standards.
Why it matters
Less downtime, healthier systems, and a clear route to help so your team can stay productive.
Everyday problems
The things that slow your team down, fixed
Technology problems are rarely dramatic. They are small, constant interruptions. Here are the ones we help with most.
Wi-Fi and network drops
Weak signal, dead spots and connections that keep cutting out.
Email and account problems
Locked-out users, mail not arriving and Microsoft 365 or Google Workspace issues.
Printers and hardware faults
Devices that will not print, connect or switch on.
New staff and device setups
Getting new people and computers ready for work, properly.
Servers and websites down
Systems your business relies on that have stopped responding.
How it works
Getting help is simple
- Step 1
Get in touch
Call, email or send a request, and tell us what is going wrong.
- Step 2
We diagnose
We look into it remotely first, so many problems are solved quickly.
- Step 3
We fix it
Fixed remotely, or one of us comes to you where it is needed.
- Step 4
We follow up
We make sure it stays fixed. On a managed plan, we keep watching for the next problem.
What we support
Help for your people and your platforms
Use us when you need a hand, or build us into how you run IT day to day.
User and workplace support
Practical help across computers, applications and connectivity.
- Remote IT support Remote troubleshooting for standard business systems.
- On-site IT support On-site technical support with travel arranged where applicable.
- Managed desktop Monitoring, patching, support and device baseline.
- Hardware support Diagnostics, installation and component support.
- Software support Application troubleshooting and configuration.
- Network support LAN, Wi-Fi, routing and connectivity troubleshooting.
Cloud and infrastructure
Administration that keeps essential platforms working.
- Microsoft 365 management Tenant and user administration; licence costs excluded.
- Google Workspace management User, security and service administration; licence costs excluded.
- Server administration Patching, monitoring, backup checks and administration.
- Website maintenance Updates, backups, monitoring and minor technical fixes.
Managed IT plans
Structured support that grows with you
A managed plan means regular monitoring, maintenance and reviews, so problems are prevented, not just fixed. Choose the level that fits your team.
Once-off support
When something breaks
- Help when you need it
- Remote or on-site visits
- A good fit for the occasional problem
A managed IT plan
Before it breaks
- Regular monitoring and patching
- A clear route to help every day
- Reviews and planning as you grow
Level 1
Managed IT Essentials
- Core remote support
- Monitoring
- Monthly review
Level 2
Managed IT Growth
- Expanded support
- Security oversight
- Reporting
Level 3
Managed IT Complete
- Priority SLA
- Servers
- Users
- Security
- Technology roadmap
Google reviews
Trusted by businesses across South Africa
Rated 4.9 out of 5 from 71 Google reviews. Here’s what our clients say.
4.9 71 Google reviews
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Incredible service quick and cost-effective webhosting solutions, friendly customer support and they are quick to respond. Outstanding is an understatement
They are very friendly and offer the best services. I came looking for a website, I left with a clean and professional website and friendship.
Had the best service there and got one of the best websites created by them. I’m very happy with their service
Outstanding experience from start to finish. The team demonstrated exceptional technical expertise, clear communication, and quick turnaround times. They understood our needs, delivered a robust, secure solution on schedule, and provided thorough documentation and responsive post-launch support. Highly professional, reliable, and results-driven — I strongly recommend them for any IT project.
I recently worked with Coast IT Pty Ltd and was thoroughly impressed by their professionalism and attention to detail. From the initial consultation to the final delivery, their team was responsive, knowledgeable, and genuinely committed to helping me achieve my goals. They explained everything clearly, offered practical solutions, and delivered on time, something that’s rare these days! I wouldn’t hesitate to recommend them to anyone looking for reliable and efficient IT services.
Brilliant customer service, clear communication and smooth deployment. Highly recommend.
Jason and his team have been nothing but helpful and importantly AVAILABLE the whole time we’ve worked together the last couple years thanks!
Excellent customer service with friendly and understanding staff
Questions
Questions we often get
Can’t find what you are looking for? Send us a message and we will gladly help.
Ask us a questionHow much does IT support cost?
It depends on how many people and devices you have and how much support you need, so we quote on your situation. Tell us about your team and your technology and we will send a clear quote.
Do you support us remotely or on site?
Both. Most issues can be fixed remotely and quickly. When a problem needs someone there, we come to you, with travel arranged where applicable.
What is the difference between once-off help and a managed plan?
Once-off support helps when something goes wrong. A managed plan adds regular monitoring, patching and reviews, so problems are prevented and you have a clear route to help every day.
Are Microsoft 365 and Google Workspace licences included?
No. We manage your tenant, users and security, but the licence costs from Microsoft or Google are separate.
Can you look after our servers and website too?
Yes. Server administration covers patching, monitoring and backup checks, and website maintenance covers updates, backups, monitoring and minor technical fixes.
We already have someone who handles IT. Can you help?
Yes. We can support an in-house person or team, covering the gaps, extra hands or specialist tasks.
Free quote
Tell us about your IT setup
Tell us about your team, your devices and what is giving you trouble. A real person from our team will come back to you with a clear quote.
- A prompt reply from our team
- A clear quote built around your needs
- Honest advice on what you actually need
Prefer to talk? Call +27 87 550 0204 or WhatsApp +27 76 497 9150, Mon – Fri, 08:00 – 17:00.